1. Shipping
We work with suppliers from different countries and your order will be shipped from our warehouses across Great Britain, Europe and North America. We ship most of our containers worldwide and have nearly 10 years of experience in shipping containers and each container is carefully inspected before shipment.
All of our orders are usually processed within 2-5 business days and will be shipped with a tracking number and we can ship to virtually any address in the world. Buyers are responsible for all taxes and duties if applicable.
When you place an order, we estimate the shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the billing quote. Please understand that the delay in delivery may occur due to some uncontrollable reasons such as personalized processing, weather etc.
Please also note that the shipping rates for many items we sell are based on weight. The weight of such an item can be found on its detail page.
2. Return and cancellation policy
You can cancel an active order within 48 hours of placing the order if the order has not been shipped. We will issue a full refund less the payment processing fee.
Any cancellation request after 48 hours will incur a 10% restocking fee regardless of the status of the order. You can return an item within 14 days of delivery of the merchandise.
We will process the return with a full refund if the return was due to an error on our part (defect, damage, etc.)
Any item returned due to wrong address or unpaid customs duty (for international buyers), we will refund you less the original shipping cost plus 10% restocking fee.
Any item returned with unopened packaging will incur a 10% restocking fee, buyer is responsible for return shipping and original shipping charges.
Any item returned with merchandise opened will incur a 20% restocking fee, buyer is responsible for return shipping and original shipping charges.
Any item returned with missing or damaged parts and packaging will result in a value deduction based on the condition that the item is received or that the return can be rejected.
No returns or exchanges for clearance items
You should expect to receive your refund within 14 business days of receiving your return.
If you need to return an item, please just contact us: on +44 788 888 70 90 or via the live chat service and or by email contact@prunatainer.com. We will notify you via email of your refund once we have received and processed the returned item.
3. Pre-orders
We charge the order in full for all pre-orders. All release time is estimated and there may be delay due to manufacturer, shipping etc. Your pre-order will be shipped as soon as the product is available.
We accept all cancellations for pre-orders, but the refund will be less the order payment fee.